What is Unified Communications?
Unified communications (UC) refers to a ubiquitous and comprehensive approach to communication and collaboration for the modern workforce. Unified Communications includes: voice calls, video conferencing, instant messaging (IM), file sharing, and more. Efficient collaboration, especially work from home employees, is a key differentiating factor for enterprises. When employees can communicate across a wide variety of devices, apps, and media types; they are more productive. The ability to not only communicate in real-time using a variety of mediums, but also to share documents from a single interface, can transform employee efficiencies. An effective UC strategy also offers consistent experiences so that employees can seamlessly connect across multiple channels and locations, wherever they are located or have a data connection. Consistency ensures that users can quickly collaborate workflows without learning an extensive set of disparate tools. From a business viewpoint, standardized and integrated tools are also much easier to manage. Fragmented systems require more training to ensure everything continues to function and to troubleshoot issues efficiently. That is why consolidating communication capabilities into one platform can bring enormous efficiencies to your IT staff.